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Plans and rates

Using our flexible PBX platform, you have the freedom to allocate different call plans to individual users within the system. Full call routing feature set included. Take a look at our popular package deals below, and tailor subscriptions according to your preferences.
US service infrastructure
No lock-in contracts or hidden fees
Prices in USD
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Call plans
SMS plans
Phone numbers
Number porting
MS Teams
Advanced features
Voiceover productions
Call recording

Hosted PBX plans

Hosted PBX
SIP trunking
You can select the suitable call plan for each person in your company to meet their specific calling needs. The call plan can be changed at any time.
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PAYG Starter

$8.90
per user per month

Subscription breakdown

User license $4.95
Device license $3.95
Call plan $0.00
Call routing features $0.00

Outgoing call rates

USA & Canada $0.01 per min
Other destinations

Unlimited USA/Canada

$13.90
per user per month

Subscription breakdown

User license $4.95
Device license $3.95
Call plan $5.00
Call routing features $0.00

Outgoing call rates

USA & Canada Unlimited1
Other destinations

Unlimited World

$18.90
per user per month

Subscription breakdown

User license $4.95
Device license $3.95
Call plan $10.00
Call routing features $0.00

Outgoing call rates

USA & Canada Unlimited1
Free calls to 50+ countries Unlimited1
Other destinations

Published rates are per minute but billed per second. No minimum call costs. Call charges are rounded up to three decimal places. Excludes any local, state or federal taxes and/or fees.

1 Includes local and long-distance calls to the 48 contiguous US states and Canada (excluding the Northwest Territories) at no additional charge.

2 To send and receive SMS via the Webphone, you’ll need an SMS-enabled phone number along with a user and device license. Outgoing SMS functionality for US numbers is available only with A2P campaign registration.

3 A standard SMS can contain up to 160 characters (Latin/digits only) or up to 70 characters (if any non-Latin character is used). Longer messages are split into multiple concatenated SMS parts. Each part costs the same as one standard SMS and can contain up to 153 characters (Latin/digits only) or up to 67 characters (if any non-Latin character is used).

Critical information summary 1 Fair use policy

SMS plans

Send1 and receive SMS using SMS-enabled phone number directly in the Webphone.
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SMS PAYG1

  • Texting on any device with the Webphone: desktop, browser, or mobile app

Subscription

$0.00 per user per month

Incoming rates

$0.01 per SMS

Outgoing rates

$0.012 per standard2 SMS

1 To send and receive SMS via the Webphone, you’ll need an SMS-enabled phone number along with a user and device license. Outgoing SMS functionality for US numbers is available only with A2P campaign registration.

2 A standard SMS can contain up to 160 characters (Latin/digits only) or up to 70 characters (if any non-Latin character is used). Longer messages are split into multiple concatenated SMS parts. Each part costs the same as one standard SMS and can contain up to 153 characters (Latin/digits only) or up to 67 characters (if any non-Latin character is used).

Critical information summary

Phone numbers

Instantly order and activate phone numbers from our global inventory or bring your own number with the help of our number porting team.

Local numbers

Phone numbers of different cities and areas.
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  • Two-way voice and SMS12
  • Forward incoming SMS to email
  • Support of multiple channels. Your number will never be busy again
  • Number porting

$1.00 per number per month

$0.00 incoming call rate per minute

$0.00 activation fee

Virtual mobile numbers

Make and receive calls along with SMS.
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  • Two-way voice and SMS12
  • Forward incoming SMS to email
  • Support of multiple channels. Your number will never be busy again
  • Number porting
Critical information summary

$1.00 per number per month

$0.00 incoming call rate per minute

$0.00 activation fee

Toll-free numbers

Business numbers with free calls for your customers.
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  • Two-way voice and SMS12
  • Forward incoming SMS to email
  • Support of multiple channels. Your number will never be busy again.
  • Number porting
Critical information summary

$5.95 per number per month

$0.038 incoming call rate per minute Cover forwarding to US & CA numbers, excluding Yukon & NWT (1867), Virgin Islands (1340), Alaska (1907), and Hawaii (1808).

$55.00 activation fee

International numbers

Numbers available in over 90 countries.
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Critical information summary

$0.00 incoming call rate per minute (except toll-free and metered)

90+ countries

5000+ area codes

1 A hosted PBX user and device subscription is required for two-way voice and SMS functionality. These subscriptions are purchased separately. However, some call forwarding do not require a user or device license—please refer to the service’s relevant critical information summary for full details.

2 Outgoing SMS functionality for US numbers is available only with A2P campaign registration.

Number porting

Transfer your phone number from your current provider to VoIPline.
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Geographic and mobile numbers

  • Includes US & Canada numbers
  • Simple porting (single number) typically takes 5-14 business days
  • Complex porting (range of numbers) typically takes 5-28 business days

$0.00 Porting charge

$18.00 per number. Rejection charge. Porting can only be rejected by the losing carrier

$2.40 per number. Porting out from VoIPline

Toll-free numbers

  • Single US or Canada toll-free number
  • Typically takes 5-14 business days

$0.00 Porting charge

$18.00 Rejection charge. Porting can only be rejected by the losing carrier

$2.40 Porting out from VoIPline

International numbers

  • Single geographical/local, toll-free or mobile number
  • Geographical/local numbers range
  • Over 80 countries
  • Typically takes up to 30 business days

Pricing varies for porting into or from VoIPline, as well as for resubmissions and rejections. Our team will confirm the cost of porting into VoIPline before submitting the request to our upstream provider, giving you the option to proceed or cancel at no charge.

Contact us with the number you want to port, the origination country and the current service provider. We will provide the price and an approximate porting time.

Once your number is successfully ported, a monthly fee (per number) will apply to keep it active. You can find pricing details in the phone numbers section.

Providing incorrect information on the porting application form will result in rejection and resubmission fees. Ensure that services with your current provider are not terminated until porting is confirmed as complete to avoid rejection fees.

Microsoft Teams direct routing

Transform MS Teams into your business phone system—make and receive calls seamlessly on any compatible device.
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Integration of Microsoft Teams with PBX

  • Benefit from both MS Teams and hosted PBX
  • Connect to a PBX user or SIP trunk1
  • Statically routed phone number2

$3.95 per MS Teams account per month

Accessing PSTN services requires a Microsoft Enterprise E1, E3, or E5 license, and a phone system add-on. These MS 365 licenses are available for separate purchase within your MS tenancy or through your MS licensing provider.

1 Integration of an MS Teams account with a hosted PBX requires a PBX user or SIP trunk license, which is purchased separately.

2 Statically routed phone numbers require a phone number that must be purchased separately or ported to the VoIPline.

Advanced features

Integrations

The integrations service allows you to use APIs, webhooks and connect the PBX with third-party services. The monthly fee is automatically calculated based on the number of PBX users you have.
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  • HubSpot
  • Zendesk
  • Zoho
  • Zapier
  • Tall Emu
  • API
  • Webhooks

$2.70 per user per month

Fax to email

Receive incoming faxes to your desired email addresses in PDF format.
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  • Receive faxes online
  • No limit on the number of faxes you can receive

$5.50 per PBX object per month

Voiceover productions

Enhance caller experience with custom greetings.
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Voice generator by AI

AI-generated audio files are instantly available.
  • 40+ languages
  • Various voices
  • Different styles of speech
  • Adjustable speed and pitch

$0.60 per 100 characters

Professional voice recordings

Impress your clients with professionally recorded greetings. We have a range of skilled voice talents to give life to your messages.
  • Preview and choose an artist
  • Specify special requirements
  • Discount for ordering in bulk

$37.50 per recording (up to 30 seconds each)

$33.33 per recording when ordering 5+ (up to 30 seconds each)

Call recording storage

Access and manage your recorded calls while keeping them securely stored in the cloud.
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PAYG pack

  • 0 included minutes

$0.00 per month

$0.006 per 1 minute per month

Value pack

  • 1000 included minutes

$5.95 per month

$1.10 excess usage per 1000 minutes per month

Max pack

  • 50000 included minutes

$29.95 per month

$5.95 excess usage per 10000 minutes per month

Frequently asked questions

Why do you charge for user and device licenses?

Our pricing is based on the number of people using the system, with each user requiring a license. Device licenses allow users to connect multiple devices, such as a desk phone, mobile app, or Microsoft Teams account, under the same call plan and internal number.

Can I buy different call plans for different users?

You can assign different call plans to individual users, helping you reduce your monthly costs.

How do I pay?

We accept all major credit cards, PayPal, and bank transfers. You can also pay by direct debit or make automatic or manual top-ups.

Can I get credit terms?

By default, our services are prepaid. However, upon request, we may offer 14-day credit terms, subject to a security deposit. The deposit is refundable or can be applied toward your final invoice.

Do I have to sign a contract?

All of our services are month-to-month, so you can cancel at any time.

Can I use it while traveling overseas?

With VoIPline, you can make and receive calls from anywhere in the world, as long as you have an internet connection.

Will I be charged for calls on an unlimited call plan?

No. Your plan includes unlimited calls to specific destinations, such as local and long-distance calls to the 48 contiguous US states and Canada (excluding the Northwest Territories). However, calls made to destinations not included under unlimited will result in call charges on your account.