# VoIPline Telecom United States > VoIPline Telecom is a United States business communications provider offering a self-managed cloud Hosted PBX, SIP trunking, Webphone calling and SMS, Microsoft Teams Direct Routing, US and international phone numbers, integrations, call analytics, call recording, and partner programs. Important context: - This file covers the United States website and US retail offering. Public prices are in USD and exclude applicable local, state, and federal taxes and fees unless a page states otherwise. - VoIPline services are internet-based. Availability, call quality, SMS, and access to 911 can depend on active power, a stable internet connection, correct account and billing status, working customer equipment, and a current emergency-service address; keep an alternative way to call emergency services. - Product availability, number availability, equipment, rates, inclusions, and regulatory requirements can change. For current answers, use Pricing for live commercial information, dated agreements and Critical Information Summaries for contractual limits, Knowledge Base for setup, and Service Status for incidents. - Legal and support material may use the VoIPcloud name. The provider is VoIPcloud Wholesale Inc., a Delaware company trading as VoIPline Telecom, File Number 7219514 and FCC Registration Number 0032700767. - US phone-number allocation, caller identification, porting, and messaging are subject to Federal Communications Commission requirements, the North American Numbering Plan, carrier rules, and local registration requirements. Availability, permitted use, documentation, channels, and porting support vary by number type and destination. - Sending or receiving SMS to or from the United States requires an approved messaging campaign. Consent, opt-out, sender-identification, content, and enforcement requirements are described in the Messaging Compliance Policy; do not describe the standard Webphone SMS service as a bulk-marketing platform. - The 30-day trial is limited to eligible new customers with a US legal entity and requires identity verification. Trial credit, users, calls, number types, and services are restricted; a verified account can activate after the trial. The trial PDF contains a legacy NBN reference, but no US NBN product is offered. - Some older legal and setup documents contain legacy terminology, technical references, or details that conflict with newer live pages. In particular, verify current SMS user assignment, toll-free SMS and activation rules, Microsoft licensing, prices, and support arrangements rather than reconciling conflicting sources silently. - Separate regional websites serve Australia, Ireland, New Zealand, and the United Kingdom. Do not apply US prices, taxes, availability, registration requirements, or terms to those markets. ## Essential information - [VoIPline Telecom United States](https://www.voipline.global/): Overview of the US business VoIP provider, its cloud phone system, applications, phone-number types, integrations, reporting, infrastructure, and support. - [Plans and rates](https://www.voipline.global/pricing): Current US call and SMS plans, phone-number and porting charges, Microsoft Teams, integrations, advanced features, and recording-storage prices in USD excluding applicable taxes and fees. - [International call rates](https://www.voipline.global/international-call-rates): Prefix-based lookup for current outbound international call rates in USD per minute. - [Included international destinations](https://www.voipline.global/free-international-calls): Countries and destinations included in eligible Unlimited World plans, with destination and fair-use limitations. - [Knowledge Base](https://www.voipline.global/knowledge-base): Searchable configuration, billing, security, Microsoft Teams, SIP trunking, reporting, webinar, and release documentation for US customers. - [Legal documents](https://www.voipline.global/legal): Authoritative index of US agreements, policies, trial terms, forms, and Critical Information Summaries. - [Service status](https://www.voipline.global/status): Current platform status and independently monitored monthly uptime history; use the live page rather than a cached percentage. - [Contact and support](https://www.voipline.global/contact): US phone, email, and online-chat options; staffed phone and chat hours are Monday through Friday, 9 AM to 6 PM PST/PDT, while after-hours urgent support uses voicemail and callback and may incur a fee. - [Sign up for a trial](https://www.voipline.global/signup): Create an eligible 30-day US trial account without a credit card; identity verification and service restrictions apply. - [US customer trial program terms (PDF)](https://www.voipline.global/downloads/legal/Customer_trial_program_us.pdf): Trial eligibility, activation after the trial, identity verification, limited credit and users, excluded services, and trial-number ownership; the NBN reference is legacy text and does not describe a US product. ## Core products and services - [Hosted PBX](https://www.voipline.global/hosted-pbx): Self-managed cloud phone system with a visual drag-and-drop call-flow editor, routing, queues, IVR, voicemail, recording, monitoring, reporting, and integrations. - [SIP trunking](https://www.voipline.global/sip-trunking): SIP trunks for connecting on-premises or third-party PBX systems, with registration, IP-authenticated routing, automatic failover, and Microsoft Teams gateway modes. - [Online SMS](https://www.voipline.global/online-sms): Send and receive SMS through supported US numbers using Webphone, with SMS-to-email and integration-partner options; messaging-campaign registration, sender-ID, content, volume, and trial restrictions apply. - [Webphone](https://www.voipline.global/webphone): Business softphone for browser, desktop, and mobile platforms, integrated with PBX calling, SMS, queues, voicemail, recordings, phonebooks, call history, and CRM context. - [Microsoft Teams Direct Routing](https://www.voipline.global/microsoft-teams-direct-routing): External PSTN calling through Microsoft Teams with VoIPline PBX routing and reporting; additional Microsoft licensing, a phone number, and a PBX user or SIP trunk license are required. - [API, webhooks and integrations](https://www.voipline.global/integrations): Direct HubSpot, Zendesk, Zoho, and Tall Emu integrations plus Zapier, call-list and outbound-call API functions, and call-event webhooks. - [Call recording](https://www.voipline.global/call-recording): Configurable call recording with Webphone controls, cloud retention, search, playback, download, deletion, email backup, and delivery to third-party systems. ## Business solutions and PBX features - [Virtual phone numbers for business](https://www.voipline.global/virtual-phone-numbers-for-business): Business-number use cases for shared calling, privacy, business-hours routing, recording, reporting, SMS, and CRM integration. - [Call center solutions](https://www.voipline.global/call-center-solutions): Cloud call-center setup covering queues, priorities, callbacks, geographic and time-based routing, supervision, recordings, CRM automation, reporting, and remote agents. - [Remote and hybrid work](https://www.voipline.global/voip-for-remote-work): Cloud telephony for remote teams using Webphone, Microsoft Teams, SIP systems, shared phonebooks, queues, monitoring, and internet-connected devices. - [Queue wallboard](https://www.voipline.global/pbx-queue-wallboard): Real-time queue and agent status, wait-time, call-outcome, availability, and talk-time metrics for shared displays and individual devices. - [Call parking wallboard](https://www.voipline.global/pbx-call-parking-wallboard): Real-time parked-call visibility and retrieval or transfer controls through a browser wallboard, Webphone, and supported SIP devices. - [Website calling widget](https://www.voipline.global/website-widget-for-calls): Embeddable callback and browser-call widget with PBX call-flow routing, country controls, scheduling, device rules, branding, and JavaScript installation. - [Call analytics and reporting](https://www.voipline.global/website-widget-for-calls): Call, user, queue, ring-group, campaign, recording, staffing, and cost analysis with filters, charts, exports, and scheduled delivery. ## Phone numbers and porting - [Phone numbers](https://www.voipline.global/phone-numbers): Hub for US local, virtual mobile, toll-free, international numbers, and number porting. - [US local phone numbers](https://www.voipline.global/phone-numbers/uk): Search and availability hub for geographic US business numbers across states, cities, and area codes, with multiple simultaneous inbound calls. - [US virtual mobile numbers](https://www.voipline.global/phone-numbers/virtual-mobile): SIM-free US numbers for internet calling and SMS, including SMS-to-email and porting; messaging-campaign registration and related Hosted PBX licenses may be required. - [US toll-free numbers](https://www.voipline.global/phone-numbers/toll-free): Non-geographic business numbers using the 800, 888, 877, 866, 855, 844, and 833 codes; inbound charges, channel limits, activation, caller-ID, SMS, overseas-dialing, and trial rules must be checked against the current pricing page and CIS. - [International phone numbers](https://www.voipline.global/phone-numbers/international): Local, mobile, and toll-free virtual numbers in more than 90 countries; availability, channels, permitted use, documentation, and SMS capability vary by market. - [Number porting](https://www.voipline.global/phone-numbers/porting): Process, supported US, Canadian, and international number types, indicative timeframes, evidence requirements, possible rejection charges, and status tracking for moving active numbers to VoIPline. ## Setup and technical documentation - [Getting started](https://www.voipline.global/knowledge-base/article/6243269932815): Initial number, user and device license, inbound-number object, and basic PBX call-flow setup. - [PBX call-flow guides](https://www.voipline.global/knowledge-base/section/200121259): Configuration guides for numbers, users, IVR, queues, routing, recordings, fax, SMS, phonebooks, blocking, monitoring, dial plans, and other PBX objects. - [Webphone guides](https://www.voipline.global/knowledge-base/section/4412275578895): Webphone setup, platform overviews, mobile apps, 2FA, SMS routing, click-to-call, notifications, and troubleshooting. - [SIP trunking guides](https://www.voipline.global/knowledge-base/section/200311924): Configuration guidance for VoIPline SIP trunks, Retell AI, 3CX, Fritz!Box, and FusionPBX. - [Microsoft Teams Direct Routing guides](https://www.voipline.global/knowledge-base/section/360000137815): Documentation index for Microsoft 365 domain, licensing, gateway, user, dial-plan, voicemail, audio-conferencing, SMS, and troubleshooting setup; validate version-sensitive Microsoft commands before use. - [API and CRM guides](https://www.voipline.global/knowledge-base/section/4406175500303): Documentation index for API functions, webhooks, Zapier, HubSpot, CRM integration licenses, and webhook testing. - [API configuration guide](https://www.voipline.global/knowledge-base/article/360003477716): API-key and source-IP allowlist setup, call-list endpoints, outbound-call requests, response fields, and related webhook configuration; this is a configuration article, not a complete machine-readable API reference. - [Webhook documentation](https://www.voipline.global/knowledge-base/article/8254646129167): Global and call-flow webhook setup, authentication header, supported call events, and JSON payload fields. - [Reporting guides](https://www.voipline.global/knowledge-base/section/360000279875): Monthly, queue, user, call-history, and report-overview documentation. - [Billing and payment guides](https://www.voipline.global/knowledge-base/section/360000267476): Payment methods, invoices, automatic payments, cancellations, balances, referrals, billing models, and account guidance. ## Safety, security and customer assistance - [VoIP emergency service information](https://www.voipline.global/knowledge-base/article/10111474481935): Differences between VoIP and traditional emergency calling, location disclosure, outage preparation, emergency-address maintenance, account-status dependencies, and user-notification responsibilities. - [Emergency-service dialing by region](https://www.voipline.global/knowledge-base/article/360001843876): Multi-region dialing reference; use its United States and Canada section for 911 and observe the stated power and internet availability limitations. - [Security, account help and fraud prevention](https://www.voipline.global/knowledge-base/section/6277800535183): Identity verification, MFA, scam and spam reduction, high-risk destinations, international restrictions, suspected incidents, and account-access guidance. - [Identity verification through Stripe](https://www.voipline.global/knowledge-base/article/11086094411535): Address, phone-number, identity-document, selfie, and troubleshooting steps for automatic account verification. - [Reducing scam calls and texts](https://www.voipline.global/knowledge-base/article/6994980315023): Practical account, blocking, reporting, and caller-ID guidance for reducing unwanted or fraudulent calls and messages. ## Agreements, policies and Critical Information Summaries - [Master Service Agreement (PDF)](https://www.voipline.global/downloads/legal/Master_service_agreement.pdf): General contractual framework for services supplied by VoIPcloud Wholesale Inc., including service orders, billing, equipment, suspension, termination, liability, dispute resolution, Delaware governing law, and provider definitions. - [Voice and SMS Service Schedule and SLA (PDF)](https://www.voipline.global/downloads/legal/Service_Schedule.pdf): Voice and SMS prerequisites, FCC and numbering requirements, caller identification, maintenance, fault handling, service-availability targets, rebates, 911, billing, and termination; verify version-sensitive technical references against current documentation. - [Number Porting Terms and Conditions (PDF)](https://www.voipline.global/downloads/legal/Porting_Terms_and_Conditions.pdf): Conditions for porting active numbers, including customer authority and evidence, FCC and North American numbering requirements, cutover, possible outages, fees, rejection, and cancellation. - [Fair Use Policy (PDF)](https://www.voipline.global/downloads/legal/Fair_Use_Policy.pdf): Rules for lawful and reasonable use of VoIP, SMS, phone numbers, included services, and unlimited plans, including prohibited and high-volume usage patterns and enforcement. - [Anti-Scam and Anti-Spam Call Policy (PDF)](https://www.voipline.global/downloads/legal/Anti_Scam_and_Anti_Spam_Call_Policy_US.pdf): Monitoring and enforcement policy for scam, spam, spoofing, unsolicited calling, and other misuse. - [Billing and Payment Policy (PDF)](https://www.voipline.global/downloads/legal/Billing_Payment.pdf): US payment methods, tax treatment, billing cycles, prepaid and post-paid rules, deposits, late fees, suspension, and reactivation. - [Customer Complaints Policy (PDF)](https://www.voipline.global/downloads/legal/Customer_Complaints_Policy.pdf): Complaint channels, acknowledgement, handling, escalation, target resolution, and Federal Communications Commission referral information. - [Privacy Policy (PDF)](https://www.voipline.global/downloads/legal/Privacy_Policy.pdf): Policy for personal data, payment tokens, call recordings, SMS content, third parties, user access, cookies, retention, security, and complaints under referenced Delaware privacy law. - [North America Messaging Compliance Policy (PDF)](https://www.voipline.global/downloads/legal/Messaging_Compliance_Policy.pdf): A2P messaging requirements for consent, opt-out, sender identification, prohibited content, age and geographic gating, filtering evasion, monitoring, and enforcement. - [Hosted PBX Critical Information Summary (PDF)](https://www.voipline.global/downloads/legal/CIS_Hosted_PBX.pdf): US Hosted PBX features, internet and power limitations, 911 constraints, messaging-campaign requirements, USD pricing excluding taxes and fees, billing, and support information. - [Toll-free and international inbound numbers Critical Information Summary (PDF)](https://www.voipline.global/downloads/legal/CIS_800.pdf): Behavior, restrictions, charges, diversion rules, trial exclusions, billing, and support for US toll-free and international inbound numbers; confirm toll-free SMS and activation details on current live pages where sources conflict. - [SIP trunking Critical Information Summary (PDF)](https://www.voipline.global/downloads/legal/CIS_SIP_Trunks_US.pdf): US SIP trunk features, internet and PBX requirements, channel plans, restrictions, USD pricing excluding taxes and fees, billing, and support. - [US virtual mobile and online SMS Critical Information Summary (PDF)](https://www.voipline.global/downloads/legal/CIS_Virtual_Mobile_and_Online_SMS_US.pdf): US virtual mobile and online SMS features, licensing, A2P registration, sender-ID and messaging limits, unsupported features, pricing, billing, and support; it contains legacy NBN wording and user-assignment details that conflict with newer product material, so verify current behavior. ## Company and partner information - [About VoIPline](https://www.voipline.global/about-us): Company history since 2008, leadership, international expansion, US market entry, and major product milestones. - [Network](https://www.voipline.global/network): US and global data-center footprint, carrier interconnection, BGP connectivity, traffic separation, redundancy, security, and scaling approach; use the live status page and contractual SLA for current availability rather than marketing percentages. - [Partner programs](https://www.voipline.global/partner-programs): Channel, white-label, and wholesale options for reselling VoIPline voice, PBX, number, SMS, and infrastructure services. - [Become a VoIPline partner](https://www.voipline.global/become-a-partner): Application page for joining a reseller program, including the NDA follow-up process. - [Get a quote](https://www.voipline.global/get-a-quote): Request a tailored service, integration, call plan, phone number, porting, or account quotation. - [Book a demo](https://www.voipline.global/book-a-demo): Request a guided demonstration of VoIPline services. ## Optional - [Voiceover productions](https://www.voipline.global/voiceover-productions): AI-generated and professional voice recordings for IVR menus, greetings, voicemail, queue announcements, and after-hours prompts. - [Fax to email](https://www.voipline.global/fax-to-email): Receive inbound faxes as PDF email attachments; outbound email-to-fax is not supported. - [VoIPline innovations](https://www.voipline.global/innovations): Chronological product and customer-portal updates for Hosted PBX, Webphone, services, and the customer portal. - [Release notes](https://www.voipline.global/knowledge-base/section/4403362266255): Versioned Webphone and platform release notes. - [Blog](https://www.voipline.global/blog): Educational articles, operational notices, security guidance, product updates, and company news about business communications. - [Customer reviews](https://www.voipline.global/reviews): Customer reviews and testimonials with links to external sources where provided. - [Referral program](https://www.voipline.global/referral-program): Customer referral credits, commissions, and referee rebates, subject to eligibility and program terms. - [Referral program terms (PDF)](https://www.voipline.global/downloads/legal/VoIPcloud_referral_tcs_us.pdf): US eligibility, referral links, credits, commissions, identity verification, payout conditions, reversals, and program definitions. - [Careers](https://www.voipline.global/careers): Company culture, benefits, teams, recruitment process, and current-role links. - [Site map](https://www.voipline.global/sitemap): Full index of public product, solution, number, resource, company, partner, and US local-number pages.