Dear visitor,
VoIPLine Telecom uses latest technologies in web development. Unfortunately your web browser is not supported and some parts of our web site may not be displayed correctly. Below are links to the latest versions of Google Chrome, Mozilla Firefox and MS Edge browser.

VoIPLine Telecom Support

How to Configure Inbound Email Alerts

In this article


At the end of this article, you will be able to configure the email notification object within your call flow on the PBX tab. The article will also assist you with some common uses of the object within your call flow configuration. Should you need any assistance, feel free to contact our support department.


Configuring a PBX email notification

PBX email notification object is a feature used to send an email notification about a range of specific activities occurring in your PBX call flow. For example, it can be used to notify missed calls or to alert if an object has reached a time out clause.

  1. On the PBX tab, locate and drag the Email Notification Object from the left hand column, onto the working area.

  2. Click on the Gear icon to open component settings.

  3. Inside the settings, give the object a name, input the email address(es) which you would like the email to be sent, the subject and the template of the message.
    Note: An email will be sent every time a call passes through this object.

  4. Back on the Work Area, when ready, Click the 'Apply Configuration' button on the left hand side to save the changes.


PBX email notification usage


This scenario simulates a call center where two agents work answering inbound calls, however, on some occasions, the agents are unable to handle the volume of inbound calls and eventually they timeout. An email notification object has been configured in this scenario to alert the call center manager when inbound calls timeout, so they can react in real-time as appose to historical reporting. 




support guy

A quick search will help you find the answers to most questions.
If you are unable to find a solution, please send a request to